FAQs
Below FAQ are some common concerns of our clients before purchasing our products, if you have other questions, don't hesitate to send it to shop@thesockshouse.com
In order to place orders on our site, you must first register on our site. (If you are not already a member, you can create your membership by clicking here.) After you have created your membership, you can go to the page of the product you want to buy, add your favorite color, number / size and click on the "Add to Basket" button to add the product to your shopping cart. Later on you can click on "My Chart" in the top right of our page and you can give your order by filling in your payment information after the shipping and delivery information that the system will ask you.
Enter the "ACCOUNT" section on the top right corner of the page and click on the * forgotten * link and enter your e-mail address that you used when registering on the site, and in a very short time you will be sent an e-mail with your password.
First of all, when you become a member, you have to be careful that the member form you fill in does contain complete and up-to-date information. Any inquiries to be made after your order will be contacted by our customer representatives using your contact information in your subscription information. Your order will be sent to your delivery address where you have entered. In order to avoid any problems during the delivery of your cargo, it is necessary to write your address in full details.
After your order has been successfully delivered to our system, an email will be sent to your e-mail address specifying the details of your order at the time you created your subscription to my site. Our customer representatives will prepare your products and deliver cargo to you as soon as possible without any problems. Your order will be delivered within 10-14 business days after you receive your order. When your product is delivered to the cargo company, we will send you an email again and you will be informed about the cargo. On orders placed with a wire transfer / EFT payment option, your order will be valid on the date your payout accounts reflect. The Socks House is not responsible for the depletion of the stocks in the order that are not paid during this process. Orders placed by credit card are processed immediately.
After you have entered all the orders you have posted on our site, you can follow up on the My orders section of my account page.
Orders made from thesockshouse.com may be canceled by the customer before the cargo is delivered. You can notify your cancellation request to the email address shop@thesockshouse.com or to the Online Shop Authority at 0 (216) 545 52 61. Transactions to be made after delivery are evaluated in the return class.
After the order is created, the product can not be exchanged. For your address change requests; If the order you have submitted on our site has not been sent yet, you can forward your request to our customer service representatives at 0 (216) 545 52 61 or by using our contact form. If your order has been given to the cargo company to be delivered, you can look for the "Product Return and Exchange" help section.