1. How will I return?

You can return it free of charge within 30 days, complete with all accessories and the original invoice, provided that your products are not used. The product code, name, return reason and other required information that you wish to return must be completed in full. The product to be returned is not worn; the packaging and the product must be undamaged. * If your payment type is Cash on the Door, please include your IBAN number with our customer service number mail should be thrown. The bank account information and the information of the person placing the order must match, otherwise payment for the return can not be made. If the refund form is missing or not filled in, the refund will be void. * If payment type is Payment by Credit Card at the door. The first and last four numbers of your payment card should be mailed to our customer service along with the order number.

2. How does the return process work?

Your refund will first be reviewed by thesockshouse customer representatives and will be investigated to see if it meets the above requirements. Items eligible for the return procedures will be approved and your product fee will be paid within 10 business days. This fee can be calculated as 7-15 business days required by bank procedures.

3. How can I change the product?

You can make changes to the nearest Thesockshouse store.

4. Can I cancel the order?

You can request a cancellation by calling customer service for your orders in the Prepared location. On cargo-delivered orders cancellation is not possible.

5. Return Via Shipment

Please remember to print or e-mail our Online return form and a copy of the invoice e-mailed to you. All merchandise must be shipped in protective packing material (box, polybag, etc). Refunds less any shipping costs will be issued via the original method of payment within 10 business days of receipt.

Contact us;

By phone number: WhatsApp +1 929 201 3773


By email: support@thesockshouse.com